![]() ![]() To ensure automatic Quote Server switch, the client should check "Auto Balance Quote Server" instead of specifying a particular Quote Server IP in Network Environment Config showing above. In case of a connection issue on either client end or DAS end, the frontend will automatically try to switch to another Quote Server. There are usually 4-5 available Quote Servers per Order Server. ![]() Select another ISP that can connect to us If the client should make the switch to change the order of the network and still have network issues and we have NOT reported an outage then it means the issue is on the internet or the client’s end and beyond the DAS network. It is important that the client maintain both networks in his setting at all times for redundancy. ![]() The example here is our DEMO or simulated order server with FIRM ID being DEMO. XXXX is indicative of the firm ID for each other server. We have 2 ISPs that client can connect to us. “Cannot connect to OrderServer” - Internet Issue “No more Order server to connect” - Server Crash Here are common error messages that indicate that there is a connection error: Sometimes you or your traders may not be able to login because of their connection settings. ![]()
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